integrated eXperience Talkdesk

A comprehensive solution to optimise your client experience. Communicate like never before.

Today’s clients expect more from Contact Centres, and legacy systems can’t keep up. Talkdesk is a new kind of cloud-based Contact Centre: a comprehensive client experience solution combining enterprise-scale ICT with consumer simplicity.

Optimise your telephony

Talkdesk integration

CCaaS CRM unified communications integrated with Talkdesk

We’ve got what your CRM needs to take it to the next level.

By integrating inbound and outbound calling in one single work environment with Talkdesk, you will achieve substantial gains in efficiency both in the sales process and in contact with clients.

Intelligent automation

Intelligent routing configuration

Advanced analytics

Real-time database queries

Powerful omnichannel solution

Scalable cloud service

Multi-device format

“Connect voice to what you have”

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Integration of Communications in Talkdesk

Integrate voice communications with your Talkdesk CRM effectively

Achieve more effective client tracking and increase your team’s performance in all commercial interactions.

Omnichannel functionality

Brings together multiple conventional communication channels (calls, email, web forms), and also emerging channels such as social media, chat services and WhatsApp.

Endless automation potential

Automate manual and redundant tasks to free up your agents’ time and increase productivity with preset and custom automations.

Comprehensive real-time or historic reporting.

Track what is happening in your Contact Centre at all times. Real-time dashboards and detailed breakdowns of your Call Centre metrics provide a wealth of information at a glance.

Obsessed
with support

Obsessed with providing the best in-house support 24x7.

Customised
services

Fully trained and qualified personnel, both technically and in customer service, guaranteeing personalized, efficient and decisive attention.

Satisfaction

Satisfaction levels exceeding 90% according to quality surveys conducted with our customers.

Integrate voice with your corporate systems (CRM, ERP, Ticketing)

Request a live demo of our Talkdesk integration. No strings attached.